Privacy Policy

This privacy policy applies to all personal data collected and used by us when you visit or use our website, place an order, contact us, or engage with us through social media or other means. ‘Personal data’ refers to any information through which we can identify you, as further described below.

WHO WE ARE

We are Solara Mode, an international fashion and lifestyle brand offering clothing, cosmetics, and home essentials. Solara Mode is responsible for the processing of your personal data in accordance with the General Data Protection Regulation (GDPR).

Company details:
Solara Mode Pty Ltd
Head warehouse: Sydney, Australia
Additional warehouses: Europe, North America, and Asia
Email: info@solaramode.com

PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

  • Contact details: Name, address, telephone number, email address

  • Account and technical data: Login details, IP address, browser type, device identifiers, geographic location, pages visited, session duration

  • Purchase information: Ordered products, order history, delivery address, payment method and status

  • Communication data: Messages sent to us via email, social media, or customer service

  • Marketing preferences: Your consent and preferences for receiving updates and promotions

  • Social media activity: Engagement with our content on social platforms

  • Cookies and tracking technologies: See our Cookie Policy for more information

PURPOSE AND LEGAL BASIS OF PROCESSING

Purpose Legal Basis
Fulfilling orders, processing payments, providing support Contract performance (Art. 6(1)(b) GDPR)
Sending marketing communications Consent (Art. 6(1)(a) GDPR)
Website analytics, improving services Legitimate interest (Art. 6(1)(f) GDPR)
Fraud prevention and security monitoring Legitimate interest (Art. 6(1)(f) GDPR)
Compliance with legal and tax obligations Legal obligation (Art. 6(1)(c) GDPR)

Legitimate interests include improving your shopping experience, securing our services, and understanding website performance.

MARKETING COMMUNICATIONS

You will only receive marketing communications if you have given your explicit consent. You can unsubscribe at any time by clicking the link in our emails or by contacting us.

COOKIES

Our website uses cookies and similar technologies to provide functionality, analyze traffic, and personalize content. Non-essential cookies (such as analytics and advertising cookies) are only activated after obtaining your consent via our cookie banner. For details, see our Cookie Policy.

HOW WE SHARE YOUR DATA

We do not sell your personal data. We may share it with trusted third parties:

  • Service providers (hosting, analytics, email/SMS delivery, customer service)

  • Payment and logistics partners (to process and deliver your orders)

  • Marketing and affiliate partners (only with your consent)

  • Authorities where required by law

  • Platforms such as Shopify, Klaviyo, and Meta, as necessary for services

All third parties operate under GDPR-compliant Data Processing Agreements (DPAs).

INTERNATIONAL DATA TRANSFERS

Because we operate warehouses and work with partners around the world, your personal data may be transferred outside the European Economic Area (EEA). In such cases, we ensure your data is protected through Standard Contractual Clauses (SCCs) or other approved safeguards.

DATA SECURITY

We take appropriate technical and organisational measures to secure your data, including:

  • SSL encryption

  • Access controls and authentication

  • Regular audits and monitoring

  • Secure data storage practices

DATA RETENTION

We retain your personal data only as long as necessary for the purposes listed above or to meet legal obligations:

  • Order and account information: 7 years (to comply with tax laws)

  • Marketing consent: Until you withdraw consent

  • Customer service interactions: Up to 2 years from last contact

  • Analytics and cookies: As defined in our Cookie Policy

YOUR RIGHTS UNDER GDPR

You have the following rights regarding your personal data:

  • Right of access – View your personal data

  • Right to rectification – Correct inaccurate or incomplete data

  • Right to erasure – Request deletion of your data

  • Right to restrict processing – Limit how we use your data

  • Right to data portability – Receive your data in a usable format

  • Right to object – To processing for legitimate interest or marketing

  • Right to withdraw consent – At any time for marketing or optional data collection

To exercise your rights, contact us at info@solaramode.com.

You also have the right to lodge a complaint with your local Data Protection Authority.

CHANGES TO THIS POLICY

We may update this privacy policy periodically. Any material changes will be communicated via our website. Please check this page regularly for updates.

Last updated: 27.09.2025